• UPS does not ship to Post Office Boxes.
• UPS does not deliver on Saturdays.
• All orders are shipped within 48 hours unless an item is not in stock.
• Shipping days are Monday thru Friday (excluding holidays). All orders placed Friday afternoon - Sunday will be processed the following Monday.
• Shipping charges may vary depending on the weight, size and/or value of the order. We will contact you if this is the case.
• We collect sales tax on all orders shipped within the state of New York.
• Hawaii, Alaska and Puerto Rico - UPS 2nd Air and UPS Next Day Air shipping only! Certain regions may incur additional shipping costs. We will contact you if this is the case.

** For Rush Delivery, request UPS 2nd Day or UPS Next Day Air Service in order to receive the gift on time.

• Attention International Customers, our website is currently unable to process orders outside of the US.
• Please call us at 1-347-468-8356 or email us at pens@joon.com for more information. For shipping costs, please provide us with your shipping address and the contents of your order when contacting us.
• Customers are responsible for any customs, duties and brokerage fees they may be required to pay upon delivery of their package. We would recommend you contact your local customs office and package carriers before placing your order with us.
• We accept all major credit cards and mailed payments in US Dollars for international orders. Please note, for first time international customers, we cannot ship an order processed with an international card to an address different from the billing address, due to the high risk of fraud.
• We do not ship to Africa or Ghana.

• Shipping charges may vary depending on the weight, size and/or value of the order. We will contact you if this is the case.
• Hawaii, Alaska and Puerto Rico - UPS 2nd Air and UPS Next Day Air shipping only! Certain regions may incur additional shipping costs. We will contact you if this is the case.

• Please double check on orders having engraving. You may also phone in engraving or gift related orders. The cost for engraving is $7.50 per line. For multiple lined engraving questions or orders, please call, 800-782-5666, or email us, pens@joon.com. Engraved orders cannot be returned.
  
  

  1. Order Online -	Ordering is safe and easy using our secure server 24 hours a day.
  2. Order by Phone -	Call 800.782.5666 (Outside the US 212.935.1007) Mon-Fri (9:30am - 6:30pm) & Sat. (10:00am - 6:00pm)
  3. Order by Fax -	Fax us your order at 718.391.0670, 24 hours a day. Click here for faxable order form.