Privacy Policy

Last Updated: March 26, 2025

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At Joon, we care about you and are committed to protecting your privacy. Our team works hard to keep your personal information private and secure. Our goal is to help you feel comfortable, safe, and informed while using our Services. That’s why we ensure that you know how your information is being used, and maintain high standards for collecting and using personal data.

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This Privacy Policy describes how Starling Solutions, Inc., doing business as Joon, and its affiliates, including Joon Care Psychological Corporation (“Joon,” “we,” “us,” or “our”) collect, use, and share personal information. If you have any questions about our Privacy Policy, you can ask them at privacy@joon.com.  We’re here to listen, help, and ensure every part of your experience at Joon is safe, supportive, and easy to understand.

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When you see "Starling Solutions, Inc.," it’s the legal name of our business, but "Joon"  is the name we use to connect with you and the public. Think of Starling Solutions as your legal name and Joon as the name you use for your social media handle.

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When we collect, use, or disclose your personal information, we follow these principles:

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1. We work hard to clearly tell you how we collect, use, or share your  personal data. We want you to know exactly how we handle it.
2. We only ask for the information we need to provide high-quality teletherapy services. We do not sell your personal information or show you ads on our website or mobile app.
3. We know that keeping your personal information private is important, so we only use or share your personal information for the reasons explained in this Privacy Policy or with your permission.
4. Your live therapy sessions are private and just between you and your therapist. We do not share this information with anyone other than your therapist except in very few situations where we are required to do so by the law or if you have permitted us to share it. We do not record or save any audio, video, or messages from these sessions unless you give us specific permission.
5. We believe in being honest and open with you. You have choices and control over your personal information, and can manage cookies, opt out of certain communications, and can ask us to delete your account on your mobile app. You can let us know your choices or us any questions you have about these privacy principles or our Privacy Policy at privacy@joon.com. 
6. We limit who can use our services to provide the best care possible and to comply with our legal obligations. Joon’s services are designed to help teens and young adults, ages 13 to 26. You need to be at least 13 years old to participate in therapy at Joon.

We’ve added a simple summary at the start of each part of our Privacy Policy that explains the content of that section. Please be sure to read the rest of the text too, because more detail is provided.

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PERSONAL INFORMATION AND PERSONAL HEALTH INFORMATION 

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In our privacy policy, we use two important terms: Personal Information and Personal Health Information. It's important to understand the difference between them so you know what we protect and how we handle it.

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Personal Information: Personal information is any information that can be used to identify you or contact you. This might include:

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• Your name
• Your address
• Your phone number 
• Your phone Device ID
• Your email address
• Your payment details (like credit card numbers or billing information)

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We use personal information to help with things like billing, confirming your appointment, or sending you reminders. We may share this kind of information with others to provide the Services. 

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Protected Health Information: Protected health information is sensitive information about your physical or mental health. This includes:

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• Your mental health diagnoses 
• Your therapy or treatment plans
• Any notes your therapist writes about your sessions or progress
• Prescriptions or medications you've been given
• Any health concerns you’ve shared with your therapist

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Your Protected Health Information is protected by a law called  the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and we do not share it  unless required by law or if you agree to it for a specific reason, like sharing it with another healthcare provider for your care. The way we handle your protected health information is addressed in a separate privacy document called the HIPAA Notice of Privacy Practices, available here. 

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(1)          SCOPE AND UPDATES TO THIS PRIVACY NOTICE

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Summary:

• This document tells you what kind of personal information, like your name, email, phone number, we collect from you when you use our website, mobile app, online therapy services, or other services, and how we use and share it. But if you are sharing your health-related information (like your mental health diagnoses, your therapy or treatment plans, or anything about your mental health), that is called protected health information. That kind of information is covered by a different privacy policy called the HIPAA Notice of Privacy Practices that follows special health privacy rules. We might mention therapy services in this policy but that does not mean we are talking about your private treatment details or what you discuss in your sessions, those stay protected under the separate health privacy policy.  
• If you live in Washington, we must also follow a state law that protects your health information, which is explained in the Consumer Health Data Privacy Policy.  
• We may have to change our Privacy Policy from time to time because there are laws that require us to do so or because we change the way we collect, use, or share personal information. If we change our Privacy Policy, we’ll let you know by posting the new version on our website, by sending you a message or by another means of notice.

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This Privacy Policy applies to personal information we process on our website, www.joon.com, the Joon Teletherapy mobile app and our telehealth services supporting mental health and counseling needs. This includes teletherapy services for teens and young adults, and other online or offline offerings that link to, or are subject to, this Privacy Policy. "Process" refers to any action we take with personal information, such as collecting, using, storing, or sharing.  Joon provides its teletherapy services for teens and young adults through licensed mental health professionals working with Joon. To make this Privacy Policy easier to understand, we refer to our website, mobile app, teletherapy services, and other offerings as the “Services.”

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Additional Privacy Notices. Joon may give extra privacy notices to users when we collect their personal information. These notices may add more details to this Privacy Policy or replace it completely.

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HIPAA Notice of Privacy Practices. This Privacy Policy does not cover how Joon Care Psychological Corporation handles your private health information. That’s because they, like all companies that handle Personal Health Information, have to follow a law called the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). If you want to know how Joon Care Psychological Corporation handles and protects your health information, please check out their HIPAA Notice of Privacy Practices. If you are in Washington and want to know more  about how we handle your “consumer health data” under a state law called the Washington My Health My Data Act, you can read our Consumer Health Data Privacy Policy.

Updates to Our Privacy Policy. We may update this Privacy Policy from time to time. If we do, we will post the updated Privacy Policy on our website or our mobile app. If we make any significant changes to how we collect, use or share your personal information, we will let you know. 

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(2)          PERSONAL INFORMATION WE COLLECT

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Summary:

We need to ask for some information about you so you can use our website, mobile app, or schedule or participate in a therapy session. This information may include your name, phone number, and information related to how you feel or your health. It also includes any other information you may choose to tell us. Sometimes you give us this information yourself, like when you sign up for a therapy session, share information about your health, or fill out a form on our website. Other times, we get this information from other people, like if your school, or parent or guardian tells us about you. We may also get some information from your device, like when you use our website or mobile app and we can see what pages on our website you visited, which state you are in, or what kind of device you have.

We collect personal information in different ways, including personal information that you give us , personal information we collect automatically when you use our Services, and personal information from other sources, called third-party sources, as described below.

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1. Personal Information You Give Us.

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We may collect personal information that you provide to us.

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• Account Information. When you create and use a Joon account, we may collect personal information like your name, email address, phone number, physical address, payment information, and any other information that you store with your account.
• Health Information. When you use our Services, we may collect personal information related to your health or medical treatment that you have received. This might include information about things like your mental health, medical history, diet and wellness activities, and insurance information. We protect your health information. Any health information collected during your teletherapy sessions is handled as described in our HIPAA Notice of Privacy Practices.
• Virtual Visits – Telehealth. If you have a teletherapy session with a Joon therapist, you will be participating in a live video session. You will need to allow access to your camera and microphone to communicate with your therapist successfully. Before you start your session, your therapist will need to collect your location to comply with therapy regulations and ethical codes in case of an emergency. We and others with whom you video chat (like your therapist) may collect the content and information you make available. We do not record or store any video, audio, or text message communications from your live therapy sessions unless you give us specific permission. We protect any information collected during these sessions under our health-related privacy notice, the HIPAA Notice of Privacy Practices. 
• Payment Information. If you buy something through our Services, we might collect information about your purchase, like your billing details. Payments made with a credit or debit card go through a secure third-party company called a payment processor—we don’t see or store your actual card number. But we may get some details related to your payment, like your billing address.
• Your Communications with Us. If you contact us for information, support, or to schedule a consultation, we may collect personal details, such as your email address and phone number. We may also collect this information when you register for our newsletter or otherwise communicate with us. These communications do not include any of your conversations with our therapists. 
• Surveys. We may ask you to complete surveys to improve our Services. Participation in surveys is optional. If you decide to participate, we may collect personal information from you during the survey.
• Interactive Features. If you use interactive features like messaging, chat, and telehealth features, commenting functionalities, and social media pages, we may collect information you provide. Any information you provide using public sharing features of the Services will be considered “public” and may be seen by others. Please be careful not to share personal details you do not want others to know, or any information that may identify you in the real world to other users.
• Conferences and Other Events. We may collect personal information from individuals when we attend or host conferences and other events.
• Job Applications. We may post job openings and opportunities on our website. If you are a therapist or other professional and respond to one of these postings, we may collect your personal information, such as your application, CV, cover letter, or any other information you provide to us.
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2. Personal Information We Collect Automatically

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We may collect personal information automatically when you use our Services.

• Device Information. We may collect information about your device, like the Internet protocol (IP) address, user settings, MAC address, cookie identifiers, other unique identifiers, browser or device information, location information (including, as applicable, approximate location derived from IP address), and Internet service provider. We do not ask for or use your exact location, like the kind your phone shares through GPS.
• Usage Information. We may collect personal information about how you use our Services, such as the pages that you visit, items that you search for, information about the links you click, the types of content you interact with, how long you spend using our Services, and other information about how you use our Services.
• Cookie Policy. We may use cookies to automatically collect personal information through your use of our Services. Cookies are small text files stored in device browsers. When Joon uses a third-party service provider, such as PostHog, this service provider may also use cookies. These cookies help us make your experience on our website better, and do not track you or your data across other websites or serve you any ads. As an example, PostHog tells us how many users come to different pages on our website. This data helps us improve your experience, but does not include any advertising. You can read more about cookies and your privacy choices in the “Your Privacy Choices” section below.

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3. Personal Information We Collect from External Sources 

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• Community Partner and Parental Referrals. We may receive personal information about you through referrals from our community partners (for instance, a school or a teacher) or from your parents or a guardian. We only use this personal information to contact you to see if you would be interested in starting therapy.
• Friend Referrals and Sharing Features. Our Services may allow you to refer friends or share content with them, like an email inviting your friend to use our Services. Please only share with us contact information of people you know (e.g., relative, friend, neighbor, or co-worker).
• Therapists: If you are a therapist working with us, we may collect information about you, such as your professional affiliation, license information, areas of interest, contact information (for example, address, email, and phone number). We may also gather additional due diligence information from trusted third-party sources to help verify your credentials and provide a safe experience for our members.

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(3)          HOW WE USE PERSONAL INFORMATION

Summary:

We may use the personal information (for example, your name, email or phone number) we collected for different reasons, like:

• To give you the Services you want or asked for, like showing you information you might like or helping you if you have a problem;
• To make our Services better or create new ones, like fixing bugs, adding new features, or finding out what you think of them;
• To run our business, like keeping our Services safe and secure, following the law, or sending you updates about our Services or other things we offer;
• To tell you about our Services or other things we offer that you might like, unless you tell us not to. You can always contact us if you have questions or want to change your preferences;
• To do anything else you agree to or ask us to do with your personal information. We'll always tell you and ask you first if we want to use your personal information for something else. You can also tell us to use your personal information for something else.

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We use personal information for a variety of business purposes, like providing our Services, improving our Services, creating new products and services, running our business, and offering you content that’s customized to you. Here’s how we use personal information to make your experience at Joon great: 

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1. Provide Our Services

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We use personal information to provide you with the Services you sign up for, such as:

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• Managing your information;
• Connecting you with therapy services;
• Providing you with recommendations and suggestions;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for support;
• Communicating with you;
• Handling your payment information for products or Services you buy;
• Processing applications if you apply for a job we post on our Services;
• Ensuring the quality and safety of our Services; and
• Debugging and repairing errors with the Services.

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2. Improve the Services and Develop New Products and Services

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We use personal information to: 

• Improve, upgrade, or enhance the Services; and
• Develop new products and services. 

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3. Operate Our Business

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We use personal information to operate our business, such as:

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• Running promotions, research and development, network and information security, and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Analyzing how you use our Services;
• Measuring your interest and engagement in our Services;
• Creating reports using anonymous, aggregated, and de-identified information;
• Allowing you to register for events;
• Determining your eligibility for research, trials, or related activities;
• Auditing relating to interactions, transactions, and other compliance activities;
• Enforcing our agreements and policies; and
• Carrying out activities that are required to comply with our legal obligations.

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4. Promoting Our Products and Services

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We may use personal information to send you information about our Services that is specific to your interests and interactions with the Services. This could include information about other Joon products, services, and offerings we think may be of interest to you. We may provide you with these materials as applicable law permits us to do so.

If you have any questions about our promotional activities, you may contact us at any time as explained in the “Contact Us” section below.

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5. With Your Consent or Direction

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Sometimes we may need to use personal information for other purposes not listed here. If this happens, we’ll tell you at the time when we ask you to provide personal information, and we’ll ask you to provide consent (or permission) before we use your personal information.  Sometimes you can tell us (or direct us) to use your personal information for another purpose not listed here.

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(4)          HOW WE DISCLOSE PERSONAL INFORMATION

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Summary:

Sometimes we need to share your personal information with other people or companies to help us provide our mental health and therapy services to you. For example, we may share it with:

• The therapists you talk to or see, or the ones you want us to send your information to, so they can help you better.
• Every state has an age of consent, or the age you have to be to make your decisions about your own mental health care. The age of consent is not the same in every state. 
  
  • If you are of the legal age of consent in the state that you live in, you get to decide if your parent or guardian is involved in your therapy. If you choose to involve your parent or guardian, you can choose what information is or is not shared with them by filling out the Release of Information Form in the Joon App. 
  • If you are not of the legal age of consent in the state that you live in, your parent or guardian will give permission for you to participate in therapy. Your parent or guardian will receive information about your care and can request your therapy records. 
• If you are not If you are under the age of consent, which means that you cannot yet make your own decisions about your mental health care in the state that you live in, and they gave you permission to use our mobile app. This allows them to make appointments and pay for the Services. 
• Other companies, called service providers, that help us run our website and mobile app, like the ones that make it work, keep it safe, help us send you messages, or process your payments. 
• Other apps or websites that you choose to connect to or share to log into Joon, like the App Store. You should check their privacy policies to see how they use your personal information, because we don't control them.
• Our related companies, like Joon Care Psychological Corporation.
• The police, the courts, or the government, if they ask us to or if we think we have to, to follow the law, protect you or others, or stop something bad from happening. This may also mean that we may tell the police what you say to your therapists, but only if we think it's necessary to prevent harm or to follow the law.
• Another business if we join with them, sell ourselves to them, receive funding from them, or buy them or assets from them, or if we have to close our business. Your personal information may be shared as part of the deal. This helps prevent an interruption in Services or the loss of important client information needed to provide the Services you signed up for. You may have the choice to opt out of this type of data sharing, depending on the applicable laws. 

We may share  personal information with third parties, as explained below. This could include sharing it to provide our Services, to keep people or the business safe, or in the event of a major business transaction such as a merger, sale, or asset transfer.

1. Sharing Your Personal Information with Others to Provide Our Services

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We may share some of the personal information we collect with the types of third parties listed below.  A third party is an organization or person that supports Joon in delivering its services, but isn't directly part of Joon. Third parties might receive your personal information for specific reasons. This could include companies that help us provide our services, such as technical support or customer service, or organizations that help keep everyone safe, like law enforcement. 

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• Therapists You Meet With. If you use our teletherapy services, you may share personal information with our therapists during one of your sessions. You may also ask us to share personal information with your primary care doctor or other medical personnel to coordinate care. This type of information sharing is only done when you provide your written consent.
• Parents or Guardians. If you are under the age of consent in the state where you live, and using our Services with permission from your parent or guardian, your parent or guardian will receive your information for scheduling and billing purposes. Your parent or guardian can also request a copy of your therapy records. 
• Service Providers. We work with service providers that help us provide our Services. We may share personal information with these service providers, but only when required to provide the Services that you signed up for. This may include, but is not limited to, service providers that provide us with IT support, data hosting and storage, payment processing, analytics, customer service, email management and communication, and related services. In addition, personal information and chat communications may be disclosed to service providers that help provide our text message features.
• Other Apps or Websites You Share or Interact With. Sometimes, Joon’s Services might connect you to other apps or websites—like the App Store, Google Play Store or a service we use to help you log in. If you share personal information with them, their own privacy rules apply. We don’t control how they use your information. These other apps or websites are never advertisers. Joon does not sell or share your personal or health-related information with advertisers.
• Affiliates. Affiliates are organizations or businesses that are connected to us through a corporate relationship. We may share your personal information with these partners, like  Joon Care Psychological Corporation and the companies that our therapists work with, to ensure the delivery of seamless and effective care. 

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2. Sharing Information to Protect Us or Others

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There are times when we may have to access, save, or need to share your personal information to keep everyone safe. We will only do this if we believe that it is required or appropriate to:

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• Follow a legal request, like a court order or is the law. 
• Protect your, our, or someone’s rights, safety, or property.
• Enforce our policies and contracts, or collect money owed to us.
• Help with an investigation of suspected or actual illegal activity.

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This includes sharing your personal information with law enforcement in alignment with our therapists’ professional and legal responsibilities. 

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3. Sharing During the Event of a Business Change (Merger, Sale, or Other Asset Transfers)

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If Joon goes through a big change, such as merging with another company, being bought or sold, getting new funding, or going out of business, your personal information may be shared, sold, or transferred as part of that process. This helps prevent an interruption in Services or the loss of important member information needed to provide the Services you signed up for. You may have the choice to opt out of this type of data sharing, depending on the applicable laws.

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(5)          YOUR PRIVACY CHOICES 

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Summary:

In certain situations, we let you choose how we use your personal information. Here are some ways you can do that:

• If you get an email from us that you don't want, you can click on a link at the end of the email that says “Unsubscribe” to stop getting more emails like that. If you unsubscribe, you will still get emails that are important for using our Services, like confirming your appointment or telling you about changes to this Privacy Policy. You can't stop those emails, because you need the information in those emails to participate in therapy.
• If you use our mobile app on your phone or tablet, we may send you notifications. You can turn them off by changing the settings on your phone or tablet or other device that you use. If you agree, we may also use your device to find out where you are. You can turn that off too by changing the settings on your device. 
• If you want to delete your account, you can do that in the mobile app or contact us using the information at the end of this Privacy Policy. 
• If you get a text message from us that you don't want, you can stop getting more text messages from us by following the instructions in the message or by contacting us using the information at the end of this Privacy Policy.
• If you get a phone call from us that you don't want, you can stop getting more phone calls from us by contacting us using the information at the end of this Privacy Policy.
• Some web browsers have a setting that tells websites not to track your online activity. We don't pay attention to that setting or anything like it, because it’s not reliable on every browser. 
• You can stop or limit cookies by changing the settings on your browser or device. If you do that, our website or mobile app might not work as intended. We only collect cookies that are needed to provide the Services you sign up for. To stop or limit cookies, you have to change settings for each browser and device you use.

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The privacy choices you may have about your personal information are described below.

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• Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to stop receiving future emails. You will continue to receive transaction-related emails that are required for Services. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (for example, communications regarding our Services or updates to this Privacy Policy).
• Mobile Devices. We may send you push notifications through our mobile application. You may opt out of receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. 
• To request deletion of your account, please use the standard deletion functionality available via the Services, or contact us using the information set forth in “Contact Us” below.
• Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by contacting us using the information provided in the “Contact Us” section below.
• Phone Calls. If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions which may be available on the call or by contacting us using the information provided in the “Contact Us” section below.
• “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that DNT is not consistent across all browser types. Because of this, we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
• Cookies. You may stop or restrict the placement of cookies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work as intended Please note you must separately opt out in each browser and on each device.

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(6)          CHILDREN’S INFORMATION

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Summary:

Our Services are designed specifically for people who are 13 or older. If you are younger than 13, you cannot use our Services, and we will not ask for or keep any information about you. 

Each state has an age of consent, which is the age that you have to be to make your own decisions about your mental health care. Different states have different ages of consent, and Joon follows the law in each state where we provide Services. If you are of the age of consent or older under the law of the state where you live and state law allows you to do so, you have the right to participate in therapy without your parent or guardian’s permission. You can always choose to involve your parent or guardian in your therapy experience. 

If you are not of the age of consent under the law in the state where you live, you do not have the right to participate in therapy without your parent or guardian’s permission. You can use our therapy services only if your parent or guardian says it is okay and gives us their permission. 

We will only ask for and use information about you that we need to make our Services work well for you. If your parent or guardian did not give us permission, and we have information about you, your parent or guardian can tell us to delete it.

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The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. The Services are only available to persons 13 years of age and older.

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If you are of the legal age to consent in your state: If you are old enough under the laws in your state to use the Services without needing permission from a parent or guardian, you can agree (or give consent) to use the Services on your own.

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If you are not of the legal age to consent in your state: If you are not old enough under the laws in your state to use the Services without your parent’s or guardian’s permission, we will ask for their permission (also called consent) to allow you to use the Services before we collect any information from you.

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If you are a parent or guardian and believe your child under 13 has uploaded personal information to our Services without your consent, you may contact us as described in the “Contact Us” section below.  

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(7) CONTACT US

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We understand that privacy and personal information can be confusing, and we’re here to help. If you have any questions or aren’t sure about something, please don’t hesitate to ask. We want you to feel informed and comfortable with what you’re agreeing to.

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If you have any questions about how we collect, use or share your personal information, or if you want to change how we use your personal information, you can reach us at privacy@joon.com, or using the contact information below: 

Starling Solutions, Inc.

240 2nd Ave. S. #300, Seattle, WA 98104